Discovery.

From organisational transformation to team delivery, we help leaders and teams see what’s really going on, so they can make better decisions, faster. Discovery cuts through assumptions, surfaces what’s working (and what’s not), and gives you the clarity to move forward with confidence.

Understanding what’s really going on.

Discovery is the work we do to understand what’s really going on, before jumping to solutions. It’s where we uncover customer needs, team challenges, system blockers, and opportunities for change. Think of it as the truth-finding part of the process - where clarity replaces guesswork.

We help you uncover how work really happens. We look at the systems, behaviours, and cultural drivers that shape performance. By immersing ourselves in your world through research, observation, workshops, and meaningful conversations with your people, we build shared understanding, challenge assumptions, and identify opportunities for change.

Whether you’re preparing for transformation, shaping strategy, or improving delivery, Discovery gives you the insight you need to move forward with confidence.

According to research from McKinsey and BCG, up to 70% of digital transformations don’t reach their goals.

Why Discovery matters.

Skip Discovery, and you risk pouring time, energy and budget into solving the wrong problem.

By uncovering what’s really going on - system gaps, cultural blockers, misaligned priorities - you reduce risk, speed up decisions, and make change happen faster.

It’s not just research. It’s direction.

Through Discovery, we explore:

  • How your services are experienced by customers and staff
  • What your people are really thinking, doing, and feeling
  • System and process constraints slowing delivery or blocking value
  • Gaps in alignment, understanding, and prioritisation across teams
  • Cultural norms and behaviours that shape how decisions get made
  • Opportunities to improve how you plan, deliver, and learn

Creating clarity through Discovery.

Discovery isn’t a generic one-size-fits-all process. It’s a structured, human-centred approach tailored to your context, delivered over 2 to 12 weeks depending on your goals, scale, and pace.

We move through three key phases - Capture, Synthesis, and Review - to explore how information flows, how decisions are made, and what cultural and operational forces are shaping day-to-day delivery.

By combining immersive research, structured analysis, and genuine collaboration, we uncover how your organisation really works, and why.

Throughout it all, we take a people-first approach that builds trust, fosters advocacy, and creates shared understanding of the current state.

Our team will work closely with you to:

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  • People icon

    Engage Your People

    Through our people-first approach, we build trust and advocacy by involving staff early - not after the fact.

  • Question mark icon

    Turn Assumptions Into Insights

    We bring rigour to the unknown - transforming assumptions into objective, data-backed insights that guide decisions.

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    Build Shared Understanding

    We help teams align on where things stand today - and where the real opportunities lie.

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    Lay the Foundation for Change

    Discovery gives you the clarity and evidence needed to shape your strategy, transformation or redesign with confidence.

Our approach to Discovery

We combine immersive research, structured analysis, and collaboration to uncover how your organisation really works - and why.

  1. Capture

    We engage your people through interviews, surveys, observations and workshops to explore how work happens on the ground. We review artefacts and events to understand your processes, systems and decision-making in context.

  2. Synthesise

    We bring together qualitative and quantitative data to surface patterns, challenges and opportunities. Through analysis and storytelling, we generate meaningful insights that reflect your current state - strengths, gaps, blockers and opportunities.

  3. Review & Plan

    We share a clear, evidence-based findings report and workshop the implications with your team. Together, we align on where to focus next and shape a practical plan for change, design or improvement.

What you’ll walk away with.

Discovery doesn’t just give you insights—it gives you clarity, alignment, and momentum.

Here’s what you can expect:

  • A clear and objective view of your current state

  • Evidence-based insights across people, processes, systems, and culture

  • A shared understanding of key challenges and opportunities

  • Alignment across stakeholders on where to focus next

  • Practical recommendations to inform strategy, design, or delivery

  • A strong foundation for meaningful change

The experience of Scalabl is very valuable. They tailored an approach to Keystarts needs and proved their ability to scale up and skill up our people in a timely fashion. They set us on a journey and allowed us to walk then run with it. Great service and follow up. A real partnership approach.
— Leadership Team, Keystart